1| First line of defense Current Status Not Enrolled Price Free Get Started Login to Enroll An alternative to blaming your company and customer. Next lesson: Resolve – Rant, rave, complain and praise Lesson Content Expand All Overview Let’s begin 11 Topics | 4 Exercises Expand Lesson Content 0% Complete 0/11 Steps Service expectation by hotels employee Guest experience Question 1 Why is it so important? The problem Question 2 Behavior awearness It’s getting worse Question 3 What’s missing Question 4 The resolve Action from the manager The big surprise What we learned Closing 2 Topics Expand Lesson Content 0% Complete 0/2 Steps Do’s & don’ts Evaluation
