6| Proactive action Current Status Not Enrolled Price Free Get Started Login to Enroll How to lessen the impact and overall number of future complaints. Lesson Content Expand All Overview 2 Topics Expand Lesson Content 0% Complete 0/2 Steps Build relationships Introduction Let’s get started 9 Topics | 5 Exercises Expand Lesson Content 0% Complete 0/9 Steps Own the brand Brand reputation When things doesn’t goes well Here’s the story Question 1 Question 2 What could have been done When they had it right Individual responsibility The job and expectations Question 4 Gone above and beyond expectations The outcome What did we learn? Closing 4 Topics Expand Lesson Content 0% Complete 0/4 Steps Do’s & Don’ts Where do we go from here Lesson evaluation Program Evaluation
