FAQs

Frequently asked questions

General

Learning online has become a popular alternative to traditional learning methods in recent years due to the fact that it is, in many ways, more accessible and practical. As long as you have a computer and a reliable internet connection, you can connect from anywhere in the world.

In Frameworks Online, you will have access to a variety of methodology, such as:

  • Pre-recorded video lessons that explain and provide you with demonstrations.
  • Articles and video clips that offer additional perspectives on the lessons.
  • Case studies
  • Interactive chat rooms
  • Individual and group exercise
  • Variety types of exercises

Throughout the program, our team is with you every step of the way. We encourage you and your fellow participants to discuss, swapping relevant questions, and sharing articles. The more you can engage with your Coach and peers; the more productive and enjoyable your learning experience will be.

You will receive a confirmation email along with instructions on where to go next. Important note: Be aware of the starting date and the deadline for each lesson.

Access to our online programs is available to you 24 hours a day, seven days a week, which puts you in control. We don’t have any scheduled live-sessions yet, so you don’t have to worry about fitting your schedule to accommodate our courses. In fact, our programs are actually designed to accommodate your schedule.

Therefore, success in our course takes an independent, organized, and motivated learner to get the most out of this flexible learning environment. So, the more you put in, the more you’ll get out. We provide time management strategies to avoid pitfalls before your course starts. And of course, we’re always just a message away if you need support!

The most important requirement for any online course is a stable internet connection.
While our online programs are accessible on mobile devices, such as phones or tablets, we strongly encourage you to use a desktop or laptop computer to get the best experience possible. It is easier to read discussion threads and complete written assignments on a laptop or desktop computer. Having your own headphones or headset is also recommended, as generally, you will interact a lot with our learning videos and voice-over lessons.

Be sure to check your spam folder. Especially if it is your first time receiving an email from us, this can happen quite often. If you still don’t see the email, please contact our team for help.

Make sure that the username and/or email address you are trying to register with are new and have not been registered previously.

Go to the My Account page and click on “Lost your password?”. This will take you through the steps to create a new password.

Technical

My Program

Once you register and receive an email notification, our team will contact you with further instructions. Meanwhile, you can simply go to the My Account page and explore your upcoming lessons.While our online programs are accessible on mobile devices, such as phones or tablets, we strongly encourage you to use a desktop or laptop computer to get the best experience possible. It is easier to read discussion threads and complete written assignments on a laptop or desktop computer. Having your own headphones or headset is also recommended, as generally, you will interact a lot with our learning videos and voice-over lessons.

You will be able to make comments and ask questions during the lessons. Normally, this will be done through peer-to-peer communication. However, if you still have any further questions, please contact our team here.

If you cannot continue, please go back to the previous page or exercise. Make sure that you have finished or marked it ‘complete’. If you have completed them all and are still unable to continue, please contact our team, we are here to help.

Unfortunately, you cannot. You can only start and finish the lessons based on the set timeline.

One of the great things about taking an online program is that once the lesson has opened, you can sign in to access the content at any time. As long as you can finish the lesson within the required timeframe, you do not actually need to start the lesson on the scheduled starting date.

Fortunately, you will have ample time to complete most assignments. So, even if you are unavailable for a couple of days, you can continue working on your assignments when you’re ready. However, if you will be gone for an extended period of time, it is important to inform your manager or contact us as soon as possible to determine what, if any, arrangements can be made for your situation.

Well done! You will have 30 days of read-only access to revisit and reflect on the course material.

When you have successfully completed all the Continuity Elements, you will be eligible to receive a digital certificate of completion. To ensure your eligibility, these requirements often include the following:

  • Timely submission of all the lessons
  • Active participation and engagement in any discussions

Certificates of completion will be delivered to the email used at the time of registration, and can be expected no later than 3 weeks after the program ends. These digital verified credentials allow you to present a trustworthy record of your learning to anyone at any time.