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In 2018, Passion for Excellence was introduced by MBCME to the region. The goal of the program is to raise your performance by introducing behavior change techniques, designed to enhance the customer experience.

We hope the Passion for Excellence lessons will provide you with practical solutions to the new COVID-19 working environment. Let’s begin.

The pandemic has turned the world upside down and changed our lives. Workshops are one of the casualties. Most of our workshops up to this point have been done in a traditional manner. That is, face to face with a trainer/coach in a classroom environment.

That’s just not possible at the moment. Maybe eventually we will go back to the old way of doing it, or maybe not.

Local and in-house trainers will still deliver content. However, due to travel restrictions, it’s impossible right now for specialists to travel the globe. Actually, the re-evaluation of how we work leads us to question whether it makes sense or not to ever go back to the old ways of training. Now is the time to start in a new direction.

Mindset: Real effort is required from you, too. You need to have an open mind. At first, it may feel strange when you start to participate in a Frameworks Online program. It’s easy to be cynical, and easy to complain. Any new journey is strange and can sometimes be difficult at the outset but we strongly recommend you stick with it.

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